This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the mattress from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for mattress shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller.  

If the mattress is resold, gifted, and/or otherwise transferred, the new owner accepts the mattress “as is” and “with all faults,” and will not be entitled to any warranty coverage.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect.

The Mattress Warranty Claim Process

• The original proof of purchase with delivery date.
• Clear photos of the issue and how the mattress is being used, including the foundation, base and/or bed frame.
• A written description of the problem.
• Details of the foundation, base and/or bed frame that the mattress is placed on.

Woosa reserves the right to request any documentation, measurements, photographic evidence of the foundation, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective mattress or component(s) at no cost for parts, transportation, shipping, labor, and handling costs.

While Woosa covers all standard transportation and handling fees for repairs and replacements, a nominal carry-up service fee of $10 per level per item will apply if the mattress requires additional handling.

However, if the inspection reveals that the mattress is ineligible for warranty coverage, the Customer will be responsible for all associated costs, including parts, transportation, shipping, labor, carry-up service, and handling costs incurred. A replacement charge, of up to $999 per replacement part, may apply.

Any repaired or replacement mattress will remain covered under the original 10-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer repair or refurbishment options to reduce waste. When applicable, a replacement mattress may be refurbished, provided it meets Woosa’s strict quality, safety, and hygiene standards. Please note that the refurbished mattress may not be delivered in original sealed packaging. Woosa reserves the right to offer a refurbished mattress as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the mattress. Woosa shall not be liable for incidental, consequential, or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express and/or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the adjustable base from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for adjustable base shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the adjustable base is resold, gifted, and/or otherwise transferred, the new owner accepts the adjustable base “as is” and “with all faults,” and will not be entitled to any warranty coverage.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect.

The Adjustable Base Warranty Claim Process

• The original proof of purchase with delivery date.
• Clear photos of the issue and how the adjustable base is being used, including foundation, mattress, and/or bed frame used. 
• A written description of the problem.
• Details of the foundation, mattress, headboard and sideframes, and/or bed frame that the adjustable base is used with.

Woosa reserves the right to request any documentation, measurements, photographic evidence of the foundation, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective adjustable base or component(s) at no cost for parts, transportation, shipping, labor, and handling costs.

While Woosa covers all standard transportation and handling fees for repairs and replacements, a nominal carry-up service fee of $10 per level per item will apply if the adjustable base requires additional handling.

However, if the inspection reveals that the adjustable base is ineligible for warranty coverage, the Customer will be responsible for all associated costs, including parts, transportation, shipping, labor, carry-up service, and handling costs incurred. A replacement charge, of up to $350 per replacement part, may apply.

Any repaired or replacement adjustable base will remain covered under the original 5-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer repair or refurbishment options to reduce waste. When applicable, a replacement adjustable base may be refurbished, provided it meets Woosa’s strict quality, safety, and hygiene standards. Please note that the refurbished adjustable base may not be delivered in original sealed packaging. Woosa reserves the right to offer a refurbished adjustable base as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the adjustable base. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the storage base from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for storage base shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the storage base is resold, gifted, and/or otherwise transferred, the new owner accepts the storage base “as is” and “with all faults,” and will not be entitled to any warranty coverage.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect.

The Storage Base Warranty Claim Process

• The original proof of purchase with delivery date.
• Clear photos of the issue and how the storage base is being used, including foundation, mattress, and/or bed frame used.
• A written description of the problem.
• Details of the foundation, mattress, headboard and sideframes, and/or bed frame that the storage base is used with.

Woosa reserves the right to request any documentation, measurements, photographic evidence of the foundation, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective storage base or component(s) at no cost for parts, transportation, shipping, labor, and handling costs.

While Woosa covers all standard transportation and handling fees for repairs and replacements, a nominal carry-up service fee of $10 per level per item will apply if the storage base requires additional handling.

However, if the inspection reveals that the storage base is ineligible for warranty coverage, the Customer will be responsible for all associated costs, including parts, transportation, shipping, labor, carry-up service, and handling costs incurred. A replacement charge, of up to $300 per replacement part, may apply.

Any repaired or replacement storage base will remain covered under the original 5-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer repair or refurbishment options to reduce waste. When applicable, a replacement storage base may be refurbished, provided it meets Woosa’s strict quality, safety, and hygiene standards. Please note that the refurbished storage base may not be delivered in original sealed packaging. Woosa reserves the right to offer a refurbished storage base as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the storage base. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the storage adjustable base from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for storage adjustable base shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the storage adjustable base is resold, gifted, and/or otherwise transferred, the new owner accepts the storage adjustable base “as is” and “with all faults,” and will not be entitled to any warranty coverage.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect.

The Storage Adjustable Base Warranty Claim Process

• The original proof of purchase with delivery date.
• Clear photos of the issue and how the storage adjustable base is being used, including foundation, mattress, and/or bed frame used. 
• A written description of the problem.
• Details of the foundation, mattress, headboard and sideframes, and/or bed frame that the storage adjustable base is used with.

Woosa reserves the right to request any documentation, measurements, photographic evidence of the foundation, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective storage adjustable base or component(s) at no cost for parts, transportation, shipping, labor, and handling costs.

While Woosa covers all standard transportation and handling fees for repairs and replacements, a nominal carry-up service fee of $10 per level per item will apply if the storage adjustable base requires additional handling.

However, if the inspection reveals that the storage adjustable base is ineligible for warranty coverage, the Customer will be responsible for all associated costs, including parts, transportation, shipping, labor, carry-up service, and handling costs incurred. A replacement charge, of up to $350 per replacement part, may apply.

Any repaired or replacement storage adjustable base will remain covered under the original 5-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer repair or refurbishment options to reduce waste. When applicable, a replacement storage adjustable base may be refurbished, provided it meets Woosa’s strict quality, safety, and hygiene standards. Please note that the refurbished storage adjustable base may not be delivered in original sealed packaging. Woosa reserves the right to offer a refurbished storage adjustable base as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the storage adjustable base. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the boxspring base from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for boxspring base shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the boxspring base is resold, gifted, and/or otherwise transferred, the new owner accepts the boxspring base “as is” and “with all faults,” and will not be entitled to any warranty coverage.

This warranty applies to boxspring structural components and the base upholstery, including the Semi-Flex® steel grid, steel and internal wooden structures, upholstery materials (fabric, vegan leather, or leather), foam, headboard and sideframe structure, and essential hardware.

What’s Covered In The Boxspring Mechanics 1-Year Warranty

• Visible indentations caused by manufacturing defects, excluding normal wear and tear, and present despite appropriate support, proper care, and regular use.
• Any defects that affect the structural functionality of the boxspring base under normal usage and proper handling, such as flaking and material deformities.
• Manufacturing defects and faulty workmanship in the boxspring base, such hardware misalignment and poor assembly.

What’s Not Covered In The Boxspring Mechanics 1-Year Warranty

• Normal wear and tear and cosmetic changes in materials, such as fading, pilling, textural and sheen change, and surface wear.
• Unauthorized repair or replacement of any parts will be deemed damaged due to misuse.
• Damage due to misuse, abuse, accidents, and/or exposure to harmful conditions, such as  jumping, burns, liquid damage, and rust.
• Damage resulting from improper foundation, mattress, and/or bed frame.
• Issues due to poor maintenance,  improper care and handling, and/or poor storage, such as abrasive cleaning methods, damage during transit after initial delivery by Woosa, exposure to heat, humidity, and direct sunlight.
• Exceeding the recommended weight limit and/or uneven weight distribution.
• Imperfections that do not affect the performance or reasonable enjoyment.
• Use by anyone other than the Customer.

To maintain the warranty validity, the Customer is responsible for the proper care and use of the boxspring base, and must retain the original receipt showing the delivery date as proof of purchase. This includes exercising reasonable care and good judgment when using and maintaining the boxspring base. Responsibilities include, but are not limited to, the following:

Proper Use And Care Tips

• Use a firm, flat, and structurally sound foundation and the appropriate mattress.
• Always use the boxspring base in its authorized configuration without modifications.
• Store and use the boxspring base in a clean, dry, and well-ventilated environment, away from direct sunlight and extreme temperatures.
• Avoid physical misuse, such as jumping on and dragging the boxspring base.
• Apply even weight distribution, not exceeding the maximum recommended weight of 500kg, including the mattress.
• Avoid placing the boxspring in damp areas and/or unventilated storage.
• Clean the boxspring base regularly using a vacuum with a soft brush attachment to remove dust and debris.
• Spot clean fabric or leather with mild soap and water.
• Use the boxspring base only as intended and follow recommended care instructions.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect.

The Boxspring Base Warranty Claim Process

• The original proof of purchase with delivery date.
• Clear photos of the issue and how the boxspring base is being used, including foundation, mattress, and/or bed frame used. 
• A written description of the problem.
• Details of the foundation, mattress, headboard and sideframes, and/or bed frame that the boxspring base is used with.

Woosa reserves the right to request any documentation, measurements, photographic evidence of the foundation, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective boxspring base or component(s) at no cost for parts, transportation, shipping, labor, and handling costs.

While Woosa covers all standard transportation and handling fees for repairs and replacements, a nominal carry-up service fee of $10 per level per item will apply if the boxspring base requires additional handling.

However, if the inspection reveals that the boxspring base is ineligible for warranty coverage, the Customer will be responsible for all associated costs, including parts, transportation, shipping, labor, carry-up service, and handling costs incurred. A replacement charge, of up to $100 per replacement part, may apply.

Any repaired or replacement boxspring base will remain covered under the original 5-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer repair or refurbishment options to reduce waste. When applicable, a replacement boxspring base may be refurbished, provided it meets Woosa’s strict quality, safety, and hygiene standards. Please note that the refurbished boxspring base may not be delivered in original sealed packaging. Woosa reserves the right to offer a refurbished boxspring base as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the boxspring base. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the bed accessory from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for bed accessory shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the bed accessory is resold, gifted, and/or otherwise transferred, the new owner accepts the bed accessory “as is” and “with all faults,” and will not be entitled to any warranty coverage.

This warranty applies to all components in the bed accessory.

What’s Covered In The Bed Accessory 1-Year Warranty

• Any defects that affect the structural functionality of the bed accessory under normal usage and proper handling, such as split and cracked foams.
• Manufacturing defects and faulty workmanship in the bed accessory, such as unravelled stitches and poor zipper assembly.

What’s Not Covered In The Bed Accessory 1-Year Warranty

• Normal wear and tear and cosmetic changes in materials, such as the natural moulding of material, softening of materials, fading, pilling, and surface wear.
• Damage due to misuse, abuse, accidents, external factors, and/or exposure to harmful conditions, such as burns, cuts, snags, liquid spillage, mold, mildew, and odors.
• Issues due to poor maintenance, improper care and handling, and/or poor storage, such as not unpacking the compressed bed accessory in time, using harsh chemicals, exposure to heat, humidity, and direct sunlight.
• Comfort preferences and medical claims, such as changes in firmness needs, allergies, and body pain.
• Imperfections that do not affect the performance or reasonable enjoyment.
• Use by anyone other than the Customer.

To maintain the warranty validity, the Customer is responsible for the proper care and use of the bed accessory, and must retain the original receipt showing the delivery date as proof of purchase. This includes exercising reasonable care and good judgment when using and maintaining the bed accessory. Responsibilities include, but are not limited to, the following:

Proper Use And Care Tips

• Unbox and set up any compressed bed accessory within 14 days of delivery.
• Store and use the bed accessory in a clean, dry, and well-ventilated environment, away from direct sunlight and extreme temperatures.
• Avoid physical misuse, such as sitting on pillows, hitting bolsters, or wringing duvets.
• Avoid spills and stains.
• Avoid placing the bed accessory in damp areas or unventilated storage.
• Follow specific care instructions provided for each bed accessory.

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect and include the following:

• The original proof of purchase with delivery date.
• Clear photos of the issue and any other relevant details.
• A written description of the problem.
• Details of how the bed accessory has been used and maintained.

Woosa reserves the right to request any documentation, maintenance details, photographic evidence, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by repair or replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either repair or replace the defective bed accessory or component(s) at no cost for parts, handling, and any additional costs determined by Woosa.

At Woosa’s discretion, the Customer may be required to return the item to the Woosa showroom to complete the inspection or warranty process.

However, if the inspection reveals that the bed accessory is ineligible for warranty coverage, the Customer will be responsible for all associated costs incurred. A replacement charge, of up to $80 per replacement part, may apply.

Any repaired or replacement bed accessory will remain covered under the original 1-Year Warranty, calculated from the date of original delivery — not from the date of repair or replacement.

As part of our commitment to sustainability, Woosa may offer unused, returned or open-box replacement bed accessory to reduce waste. The replacement bed accessory may not be in the original sealed packaging, provided it meets Woosa’s strict quality, safety, and hygiene standards. Woosa reserves the right to offer open-box bed accessory as a warranty replacement when appropriate.

Woosa’s liability is limited to repair or replacement of the bed accessory. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.

This warranty is valid only for the original purchaser (“Customer”) and takes effect from the date of delivery. The Customer refers to the first individual who purchased the bedding textile from Woosa or an authorized Woosa retailer. It is non-transferable, valid only for bedding textile shipped and delivered within Singapore, and is not applicable for commercial use or any purposes beyond its intended household use. A valid warranty claim must be accompanied by the original proof of purchase, indicating customer details, delivery date, and authorized seller. 

If the bedding textile is resold, gifted, and/or otherwise transferred, the new owner accepts the bedding textile “as is” and “with all faults,” and will not be entitled to any warranty coverage.

This warranty applies to all components in the bedding textile.

What’s Covered In The Bedding Textile 1-Year Warranty

• Any defects that affect the structural functionality of the bedding textile under normal usage and proper handling, such as delamination of bedding textile with waterproof function.
• Manufacturing defects and faulty workmanship in the bedding textile, such as unravelled stitches and poor zipper assembly.

What’s Not Covered In The Bedding Textile 1-Year Warranty

• Normal wear and tear and cosmetic changes in materials, such as the natural softening of materials, fading, pilling, wrinkling, and surface wear.
• Damage due to misuse, abuse, accidents, external factors, and/or exposure to harmful conditions, such as burns, cuts, snags, liquid spillage, mold, mildew, and/or odors.
• Issues due to poor maintenance,  improper care and handling, and/or poor storage, such as using harsh chemicals, exposure to heat, humidity, and/or direct sunlight.
• Imperfections that do not affect the performance or reasonable enjoyment.
• Use by anyone other than the Customer.

To maintain the warranty validity, the Customer is responsible for the proper care and use of the bedding textile, and must retain the original receipt showing the delivery date as proof of purchase. This includes exercising reasonable care and good judgment when using and maintaining the bedding textile. Responsibilities include, but are not limited to, the following:

Proper Use And Care Tips

• Store and use the bedding textile in a clean, dry, and well-ventilated environment, away from direct sunlight and extreme temperatures.
• Avoid physical misuse, such as scratching and abrasive cleaning methods.
• Avoid placing the bedding textile in damp areas and/or unventilated storage.
• Perform regular maintenance as recommended in the care instructions.
• Follow specific care instructions provided to maintain bedding textile quality

To file a warranty claim, please contact support@woosa.sg within 7 days of discovering the defect and include the following:

• The original proof of purchase with delivery date.
• Clear photos of the issue and any other relevant details.
• A written description of the problem.
• Details of how the bedding textile has been used and maintained.

Woosa reserves the right to request any documentation, maintenance details, photographic evidence, and inspection before confirming coverage.

All claims are reviewed and approved at Woosa’s discretion. If approved, claims will be resolved by replacement, as outlined below.

If a defect is confirmed under the terms of this warranty, Woosa will, at its sole discretion, either replace the defective bedding textile or component(s) at no cost for parts, handling, and any additional costs determined by Woosa.

At Woosa’s discretion, the Customer may be required to return the item to the Woosa showroom to complete the inspection or warranty process.

However, if the inspection reveals that the bedding textile is ineligible for warranty coverage, the Customer will be responsible for all associated costs incurred. 

Any replacement bedding textile will remain covered under the original 1-Year Warranty, calculated from the date of original delivery — not from the date of replacement.

As part of our commitment to sustainability, Woosa may offer unused, returned or open-box replacement bedding textile to reduce waste. The replacement bedding textile may not be in the original sealed packaging, provided it meets Woosa’s strict quality, safety, and hygiene standards. Woosa reserves the right to offer open-box bedding textile as a warranty replacement when appropriate.

Woosa’s liability is limited to replacement of the bedding textile. Woosa shall not be liable for incidental, consequential, and/or indirect damages including, but not limited to, inconvenience, loss of use, or additional costs.

This warranty excludes all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, to the maximum extent allowed by law.

If you need further assistance, please email us at support@woosa.sg.

THIS WARRANTY REPRESENTS THE AGREEMENT BETWEEN THE CUSTOMER AND WOOSA AND SUPERSEDES ANY PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS. WOOSA RESERVES THE RIGHT TO MODIFY OR AMEND THIS WARRANTY AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE OFFICIAL WOOSA WEBSITE.