All Mattresses and Bases are shipped free to your doorstep, with installation included. For delivery locations without lift access, there will be an additional charge of $10 per level per item.

Note: Carry-up charges apply only to Mattresses and Bases—accessories don't incur additional fees. Read more here.

The Woosa Boxspring Base comes with a 2-year full warranty on manufacturing defects, and structure such as Metal Grid and Wooden Frame.

Cancellations are free within 7 days of the order date—defined as the date when either partial or full payment is made.

Example: If you place your order on a Saturday, you must cancel before the end of the following Friday, assuming there are no public holidays in between.

A cancellation fee of $300 applies to orders cancelled after the 7-day period.

A restocking fee of $300 will be charged for the return of one bed base per order, per address, within the first 30 days of receiving the item.

Read more about our cancellation and return policy here.