• Bespoke mattress – defined by the tailoring of any structural lengths and/or widths that differs from our standard mattress dimensions, as listed on the official Woosa website.
• Mattress not in original donatable condition, including those with damage, stains, tears, odours, or other soiling.
• Returns by individuals other than the original purchaser.
• Returns from addresses other than the original billing or shipping address.
• Mattress shipped outside of Singapore.
• Mattress not purchased directly from the Woosa website or official Woosa stores (items bought from authorized retailers or online platforms, such as Shopee, must follow their own return policies).

All returned mattresses are either donated to local social enterprises and charities or properly recycled. We never resell used Woosa products.

Manufacturing defects identified during the Woosa Sleep Trial are covered under our warranty policy. If a replacement is issued as part of a valid warranty claim, the Woosa Sleep Trial will continue from the original delivery date, not the replacement date.

A restocking fee of $300 applies to returns or exchanges of any Woosa Base, as well as to Split King (2x Single) and *Super Split King (2x Super Single) mattress bundles when both mattresses are returned.

If you return both Split mattresses along with the base from a Split mattress and base bundle, a $300 fee will apply to each item, for a total restocking fee of $600.

*Applicable to The Woosa Mattress and Adjustable Base Bundles only.

We provide free pick-up from the original delivery address. If the location requires carry-up service, a $10 fee per level per item will be charged.

Mattress Return Process

• Ensure your mattress meets our policy requirements. 
• Email your return request to support@woosa.sg with your order number.
• We will respond within 3 working days to schedule a pick-up.
• Upon pick-up, our logistics team will verify the condition of the mattress. Customers are required to sign off on the return. If the mattress does not meet return criteria, our team may reject the return on the spot.
• Once the return is accepted, we will process your refund within 3 working days. Refunds will be credited to your original mode of payment within 14 days. Woosa reserves the right to change the mode of refund.

We reserve the right to reject return requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $999 per replacement part, may apply.

You will receive a 100% refund, minus any applicable fees such as restocking or carry-up charges.

Gifts with Purchases (GWP) are non-refundable. If a GWP item was included with your purchase, the original price of the gift (for example, a $169 pillow) will be deducted from your refund.

The value of any discount code used during purchase will not be refunded or credited back.

Mattress Refunds On Bundled Discount

If you return one part of a bundled purchase, the bundle discount will not be applied. You will be charged the full price for the items you keep. For example:

Returning of the Original Standard Mattress in the Queen Size Adjustable Base Bundle Price,

• Bundle Price: $3,553.20
• Adjustable Base: $1,999 (U.P.)

Refund = $3,553.20 - $1,999 (U.P.) = $1,554.20

We want you to find the perfect Woosa Mattress that suits your comfort and support needs. If you feel that a different mattress would be a better fit, you may request an exchange during The Woosa Sleep Trial period. Please note that:

• The replacement mattress is not eligible for further exchange or refund.
• If the replacement mattress is of higher value, you will be required to top up the price difference.

We reserve the right to reject exchange requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $999 per replacement part, may apply.

You are entitled to free cancellation prior to delivery for all non-bespoke mattresses. If you cancel and place a new order, a new delivery lead time will apply based on the new purchase.

Bespoke mattress orders, with structural dimensions tailored to your specifications, are not eligible for cancellation, regardless of whether the payment is partial or full.

If you need further assistance, please email us at support@woosa.sg.

• Bespoke base – defined by any tailoring of structural lengths, widths, and/or thickness that differs from our standard base dimensions, or a headboard design outside the standard options, as listed on the Woosa website. Curved sideframes are not considered bespoke.
• Base not in original donatable condition, including those with damage, stains, tears, odours, or other soiling.
• Base that are not in their original delivered condition, including those with damage, signs of misuse or abuse, mishandling during transit or by other means, or improper use inconsistent with the operation and maintenance guidelines in the Owner’s Manual.
• Returns by individuals other than the original purchaser.
• Returns from addresses other than the original billing or shipping address.
• Base shipped outside of Singapore.
• Base not purchased directly from the Woosa website or official Woosa stores (items bought from authorized retailers or online platforms, such as Shopee, must follow their own return policies).
• Carry-up service required, such as locations with no lift access, is chargeable at $10 fee per level per item.

All returned bases are either donated to local social enterprises and charities or properly recycled. We never resell used Woosa products.

Manufacturing defects identified during the Woosa Sleep Trial are covered under our warranty policy. If a replacement is issued as part of a valid warranty claim, the Woosa Sleep Trial will continue from the original delivery date, not the replacement date.

A restocking fee of $300 applies to returns or exchanges of any Woosa Base, as well as to Split King (2x Single) and *Super Split King (2x Super Single) mattress bundles when both mattresses are returned.

If you return both Split mattresses along with the base from a Split mattress and base bundle, a $300 fee will apply to each item, for a total restocking fee of $600.

*Applicable to The Woosa Mattress and Adjustable Base Bundles only.

We provide free pick-up from the original delivery address. If the location requires carry-up service, a $10 fee per level per item will be charged.

Base Return Process

• Ensure your base meets our policy requirements. 
• Email your return request to support@woosa.sg with your order number.
• We will respond within 3 working days to schedule a pick-up.
• Upon pick-up, our logistics team will verify the condition of the base. Customers are required to sign off on the return. If the base does not meet return criteria, our team may reject the return on the spot.
• Once the return is accepted, we will process your refund within 3 working days. Refunds will be credited to your original mode of payment within 14 days. Woosa reserves the right to change the mode of refund.

We reserve the right to reject return requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $350 per replacement part, may apply.

You will receive a 100% refund, minus any applicable fees such as restocking or carry-up charges.

Gifts with Purchases (GWP) are non-refundable. If a GWP item was included with your purchase, the original price of the gift (for example, a $169 pillow) will be deducted from your refund.

The value of any discount code used during purchase will not be refunded or credited back.

Base Refunds On Bundled Discount

If you return one part of a bundled purchase, the bundle discount will not be applied. You will be charged the full price for the items you keep. For example:

Returning of the Queen Size Adjustable Base in the Original Standard Mattress Bundle Price,

• Bundle Price: $3,553.20
• The Original Standard Mattress: $1,949 (U.P.)
• Restocking Fee: $300

Refund = $3,553.20 - $1,949 (U.P.) -  $300 = $1,304.20

We want you to find the perfect Woosa Base that suits your needs. If you feel that a different Base would be a better fit, you may request an exchange during The Woosa Sleep Trial period. Please note that:

• The replacement base is not eligible for further exchange or refund.
• If the replacement base is of higher value, you will be required to top up the price difference.

We reserve the right to reject exchange requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $350 per replacement part, may apply.

You are entitled to free cancellation within 7 days starting from the order confirmation date, whether the payment is partial or full, for all non-bespoke bases. If you cancel and place a new order, a new delivery lead time will apply based on the new purchase.

Bespoke base orders, with structural dimensions tailored to your specifications, are not eligible for cancellation, regardless of whether the payment is partial or full.

If you need further assistance, please email us at support@woosa.sg. 

• Bed accessory not in original donatable condition, including those with damage, stains, tears, odours, or other soiling.
• Returns by individuals other than the original purchaser.
• Returns from addresses other than the original billing or shipping address.
• Bed accessory shipped outside of Singapore.
• Bed accessory not purchased directly from the Woosa website or official Woosa stores (items bought from authorized retailers or online platforms, such as Shopee, must follow their own return policies).

All returned bed accessories are either donated to local social enterprises and charities or properly recycled. We never resell used Woosa products.

Manufacturing defects identified during the Woosa Sleep Trial are covered under our warranty policy. If a replacement is issued as part of a valid warranty claim, the Woosa Sleep Trial will continue from the original delivery date, not the replacement date.

The bed accessory eligible for return will have to be dropped off at Woosa Sleep, The Dreamery with a valid order number or invoice.

Bed Accessory Return Process

• Ensure your bed accessory meets our return policy requirements. 
• Email your return request to support@woosa.sg with your order number.
• We will respond within 3 working days to schedule a pick-up.
• Upon return, our team will verify the condition of the bed accessory. Customers are required to sign off on the return. If the bed accessory does not meet return criteria, our team may reject the return on the spot.
• Once the return is accepted, we will process your refund within 3 working days. Refunds will be credited to your original mode of payment within 14 days. Woosa reserves the right to change the mode of refund.

We reserve the right to reject return requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $80 per replacement part, may apply.

You will receive a 100% refund.

Gifts with Purchases (GWP) are non-refundable. If a GWP item was included with your purchase, the original price of the gift (for example, a $169 pillow) will be deducted from your refund.

The value of any discount code used during purchase will not be refunded or credited back.

Bed Accessory Refunds On Bundled Discount

If you return one part of a bundled purchase, the bundle discount will not be applied. You will be charged the full price for the items you keep.

The bed accessory eligible for return will have to be dropped off at Woosa Sleep, The Dreamery with a valid order number or invoice. Please note that:

• The replacement bed accessory is not eligible for further exchange or refund.
• If the replacement of bed accessory is of higher value, you will be required to top up the price difference.

We reserve the right to reject exchange requests that do not meet our policy. If the return conditions are not met, a replacement charge, of up to $80 per replacement part, may apply.

You are entitled to free cancellation prior to delivery for all Woosa Pillows, Woosa Bolsters, Silk Duvets, Beddings, Mattress Protectors, and all other accessories. If you cancel and place a new order, a new delivery lead time will apply based on the new purchase.

If you need further assistance, please email us at support@woosa.sg.