FAQ

All About Woosa

Mattress

Base

Woosa Pillow

Silk Duvet

Mattress Protector

Handling Care

Shipping

Returns/Warranty

Mattress

I’m a side/back/front sleeper. Will the Woosa mattress fit me?

The Woosa mattress is designed to cater to most individuals, and formulated to respond to almost all sleeping positions.

Where is the Woosa mattress made?

The Woosa mattress is designed and tested in Singapore, and 100% made in Belgium.

What is the Woosa mattress made of?

The Woosa Mattress is a blend of premium materials that make each bed exceptional and crafted by experts in Belgium, these materials adhere to strict European standards.

OUR CORE INGREDIENTS

Woosa Cloud Foam: Our proprietary foam provides a weightless feel while maintaining airflow for a cool, refreshing sleep.

100% Natural Sonocore® Latex: Foundational base for added lift and zero motion transfer when you toss and turn.

European-made Memory Foam: Provides even weight distribution and additional comfort and support at a deeper level.

All Woosa Mattresses feature the Italian-made Silver Microtencel® outer cover that’s hypoallergenic, gentle on skin, and cool to the touch. Combined with the breathable, non-toxic mattress layers, every Woosa Mattress is thoughtfully engineered to suit Singapore’s climate.

Why no springs?

Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

How long must I wait for the mattress to fully regain its shape after unboxing?

The Woosa mattress is ready to use almost immediately after unpacking. However, it will take approximately an hour for the foams to be fully responsive. You will find that the mattress will get more comfortable the more you sleep on it, as it reacts to your body weight and heat.

Is there a smell?

The “new product smell” that some might encounter comes from fresh latex being packaged and shipped across the seas to your home. The smell, as with all our foams, are safe and certified free from any harmful chemicals. Placing the mattress in a well-ventilated room will help the smell dissipate within a day.

Can I machine wash the outer cover?

The outer cover is not meant to be machine washed. We recommend spot cleaning any stains with a wet cloth.

Base

What are the dimensions & specifications of the Adjustable Base (Without Headboard and Side Frames)?

Single - 91cm x 191cm

Super Single - 107cm x 191cm

Queen - 152cm x 191cm

King - 183cm x 191cm

Weight: 52kg/55kg/67kg/97kg

Can you adjust the height of the adjustable base?

You're provided legs for the Adjustable Base are height adjustable with the following configurations: 12cm, 17cm, 22cm, 27cm, and 32cm from the ground.

Does the adjustable base come with warranty?

The Woosa Adjustable Base comes with a quality assurance warranty of up to 5 years, so you can enjoy peace of mind and restorative sleep night after night. Read full details here.

What is the weight limit?

The Woosa Adjustable Base can function with an evenly applied load of 300kg, inclusive of the weight of the mattress.

Can I keep the head/feet elevated when I'm not using it?

The beauty of an adjustable base is to elevate the mattress to your comfort level while you use it. For long-term durability reasons, we don’t recommend storing your mattress in the elevated position when it isn't actively in use. Instead, make sure it is entirely flat.

Woosa Pillow

What are The Woosa Pillow dimensions?

Regular: 65cm x 40cm x 15cm

Low Loft: 60cm x 40cm x 11cm

Contour: 60cm x 40cm x 13cm

Long: 135cm x 40cm x 16cm

Tell me more about the Woosa Cloud Foam.

The Woosa Cloud Foam is a modified combination of Memory Foam and High Resiliency Foam that possess all the qualities of the ideal pillow- soft and plush, supportive and breathable. The foam although dense, contains a unique cell structure that allows air to flow through freely, and the added elasticity to the foam also allows you to toss and turn with ease throughout the night. Throughout the process of development, the Woosa Cloud Foam has been rigorously tested and tweaked according to the sleeping preferences of Singaporeans.

Why not other materials?

Many pillows in the market all have their specific benefits, but each carry their own drawbacks. None came close to our idea of a perfect pillow. Memory foam pillows are supportive but sleeps hot, latex pillows are comfortable and resilient but lacks plush, down pillows are soft and plush but loses its shape and leaves a hole in the middle.

We wanted a pillow that perfectly balances all these positives without any of the negatives, and used what we learnt to develop the Woosa Cloud Foam.

Is there a smell?

The Woosa Pillow may have a mild scent upon unboxing which will dissipate within a few hours in a well-ventilated room. The Woosa pillow is certified free from any harmful VOCs or chemicals.

I’m a side/back/front sleeper. Will the Woosa Pillow fit me?

The unique adaptive properties of the Woosa Cloud Foam help make the Woosa Pillow suitable for all sleeping positions.

Where is the Woosa Pillow made from?

The fabric of the Woosa Pillow is sourced from Italy, while the rest of the pillow is made and assembled in Belgium. The Woosa Pillow is designed and tested in Singapore.

Can I wash the foam?

We do not recommend washing the inner foam material

Can I wash the outer cover?

We recommend washing the outer cover only when necessary. Hand wash with mild detergent and hang to dry. Avoid washing the cover too often to preserve the fabric’s quality.

Silk Duvet

What are the dimensions of The Woosa Silk Duvet?

Single: 140cm x 210cm
Super Single: 160cm x 210cm
Queen: 210cm x 210cm
King: 240cm x 210cm

Do I have to buy a cover for The Woosa Silk Duvet?

It is recommended to use the duvet with a cover. The Woosa Silk Duvet is designed to fit any standard Asian-sized duvet cover of the same dimensions listed above.

Can I wash the duvet?

It is not recommended to wash The Woosa Silk Duvet as silk naturally repels dust, dirt, dust mites, moths, mildew and odours. Only sun cure it by placing it under indirect rays of the sun.

If you have any stains, spot clean and place under indirect sunlight to dry.

If you absolutely must wash the duvet, hand wash only with cool water and gentle soap, and hang flat to dry. Washing the duvet regularly causes the silk fibers to disintegrate quicker, affecting the intended properties of the filling and its durability.

Do you use 100% silk?

Our duvet is made from 100% pure long strand Mulberry silk - no synthetic silk is used in the filling.

Is the duvet hot?

The Woosa Silk duvet is designed to be versatile and suitable for all seasons. Because of our natural silk filling, the duvet keeps you cool in the heat, and warm on chilly nights.

Where is The Seres Silk Duvet made?

Our duvet is sourced and made responsibly in Suzhou, China - the Silk capital of the world.

Mattress Protector

What sets The Woosa Cooling Mattress Protector apart?

The Woosa Cooling Mattress Protector is crafted with Polarweave fabric, made using cooling polyester and tencel yarns, paired with our unique Air Cushion design.

This combination delivers exceptional breathability and moisture-wicking properties, so you stay cool and dry throughout the night.

Most standard protectors simply cover your mattress, while The Woosa Cooling Mattress protects your mattress while delivering cooling comfort.

What is the difference between the standard and waterproof mattress protector?

The Woosa Cooling Mattress Protector is available in standard and waterproof options, both featuring the Polarweave fabric with a unique Air Cushion design, offering cooling and breathable properties. However, they differ in their level of protection.

The Standard Mattress Protector provides general protection, is hypoallergenic, and designed for everyday use.

The Waterproof Mattress Protector goes a step further with its double-layered, 100% waterproof construction. It features an additional waterproof layer that safeguards against spills, ensuring your mattress stays completely dry. This makes it ideal for those concerned about liquid accidents while still maintaining the comfort features of the regular protector.

Is the Woosa Cooling Mattress Protector hot or noisy?

The Woosa Cooling Mattress Protector is neither hot nor noisy. Made with a specially formulated blend of high-performance yarns for an exceptionally soft and breathable protector that stays cool throughout the night–you won’t even notice it’s there.

Our unique Air Cushion design also ensures exceptional breathability and moisture-wicking capabilities, keeping you dry and comfortable⁠.

Is The Mattress Protector hot or noisy?

The mattress protector is neither hot nor noisy. Made with a specially formulated blend of high-performance yarns for an exceptionally soft and breathable protector that stays cool throughout the night–you won’t even notice it’s there.

Our unique Air Cushion design also ensures exceptional breathability and moisture-wicking capabilities, keeping you dry and comfortable⁠.

Will I even notice the Woosa Cooling Mattress Protector is there?

No, and that's the point! The Woosa Cooling Mattress Protector is designed for invisible protection.

It hugs your mattress seamlessly, to create an exceptionally smooth and cool surface, so it feels like it isn't there while still providing protection from daily use.

Does the Woosa Cooling Mattress Protector compromise the feel of my mattress?

Not at all! The Woosa Cooling Mattress Protector is engineered to maintain the natural feel and comfort of your mattress.

Its slim, seamless fit and breathable construction mean you get the full benefit of your mattress while adding a layer of protection.

What sizes are available?

The Woosa Cooling Mattress Protector is available in Single, Super Single, Queen, and King, and fits mattresses up to 42 cm deep.

What is the Woosa Cooling Mattress Protector made of?

All Woosa Cooling Mattress Protectors are made with Polarweave fabric, a high-performance polyester blend. The surface is cool, breathable, and smooth to the touch.

The Waterproof version includes an additional inner layer for complete spill protection.

Where is the Woosa Cooling Mattress protector made?

The Woosa Cooling Mattress Protector is made in China.

Is the Woosa Cooling Mattress Protector hypoallergenic?

Yes! The Woosa Cooling Mattress Protector is 100% hypoallergenic and gentle on the skin, making it suitable for even the most sensitive sleepers.

How to clean and care for the Woosa Cooling Mattress Protector?

Caring for your Woosa Cooling Mattress Protector is simple and straightforward.

• Machine wash (30°C), delicate
• Use mild detergent only
• Avoid fabric softener
• Tumble dry, low
• Line dry, in the shade
• Do not bleach
• Do not iron

Tip: Rotate between sets to reduce wear and keep your bed feeling fresh.

With gentle care, The Woosa Cooling Mattress Protector will maintain their soft, breathable, and cooling protective performance night after night.

Handling Care

What is Woosa's history and expertise in the mattress industry?

Starting from a single mission to redefine how people sleep, Woosa collaborates with renowned foam producers in Belgium and some of the best mattress craftsmen in Europe to craft our range of mattresses. We combine centuries-old Belgian manufacturing excellence with innovative design to cater to the specific needs of Singaporeans. As a prominent mattress shop, we've steadfastly committed to producing mattresses that resonate with the intricate preferences of our consumers. And our evolution to a trusted mattress manufacturer testifies to our competence in the industry.

A hallmark of our expertise is the development of premium Sonocore® latex, used alongside our proprietary Woosa Cloud Foam. Harnessing state-of-the-art foam production technologies like microwave technology, rather than the traditional "baking" process, Sonocore Latex achieves an optimal open-cell consistency. As a result, it not only surpasses conventional expectations, but also traditional Dunlop latex in terms of durability, comfort, and support, offering an extra thick, bouncy, and firm base that provides unrivalled spinal support. Moreover, we meticulously calibrate each layer to the correct thickness to prevent a "sagging" feel after long-term use. This ultra-durable latex, integral to all Woosa's mattresses, is also backed by a 10-year warranty for assured quality.

Moreover, Woosa's expertise extends beyond product development to consumer experience. With a mission to simplify the mattress shopping experience in Singapore, we at Woosa have taken strides to ensure that choosing the perfect sleep solution is as easy as it gets. As such, we've conceptualised the 'Sleep Lab' — a sanctuary where you can test our products in a relaxed, stress-free setting.

Why no springs?

Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

Shipping

I need to make changes to my order.

No problem. Give us a call or email us at support@woosa.sg and we’ll be happy to help.

When can you ship my order?

In stock items can be delivered within 3 to 5 working days.

Our bed bases typically have a lead time of 8-10 weeks from the order date.

Delivery dates for “pre-order” or “out of stock” items are subjected to the item’s earliest restocking date.

Are there any shipping costs?

Shipping is 100% Free for all Woosa products within Singapore, for all lift accessible locations.

For deliveries to locations without lift access, a carry-up service applies, up to a maximum of 5 storeys or flights of stairs, and chargeable as follows:

$10 per storey

• Mattress
• Adjustable Base
• Boxspring Base
• Headboard and Sideframes

$20 per storey

• Storage Base
• Storage Adjustable Base

For carry-up service beyond 5 storeys, kindly contact us at support@woosa.sg for more information.

What are your delivery timings?

We deliver from Monday to Saturday, excluding public holidays and Sundays, during the following delivery timeslot:

• 10:00AM - 12:00PM
• 12:00PM - 3:00PM
• 3:00PM - 6:00PM

Can I select my delivery date?

Yes! Please select your preferred or estimated delivery date and time for your items to be delivered, subject to the item’s earliest stock availability.

Can you dispose my old mattress and bed frames?

Yes! We provide disposal service for your old items when you get a new Woosa Mattress and/or Base and chargeable as follows:

$50 per item:

• Mattress
• Adjustable Base
• Boxspring Base
• Headboard and Sideframes

$100 per item:

• Storage Base
• Storage Adjustable Base

This service is only available for like-for-like items, such as disposing of your old base with a new Woosa Base.

For deliveries to locations without lift access, a carry-up service applies.

Kindly email us at support@woosa.sg for more information.

Do you offer relocation services?

Yes! We can relocate Woosa Mattresses and Bases, and chargeable as follows:

$150 per item:

• Mattress
• Adjustable Base
• Boxspring Base
• Headboard and Sideframes

$200 per item:

• Storage Base
• Storage Adjustable Base

For deliveries to locations without lift access, a carry-up service applies.

Kindly email us at support@woosa.sg for more information.

How long can you hold onto my order for?

Your mattress and bed base orders come with a complimentary 2-month storage, starting from the date your item is in stock.

After that, a monthly storage service fee of $30 per item applies.

Kindly email us at support@woosa.sg for more information.

Returns/Warranty

What certifications do Woosa products have?

At Woosa, your well-being guides everything we create. We believe in the profound impact of safe and premium materials on your sleep experience. Every Woosa product is crafted from the finest materials from around the world and rigorously tested for comfort, support, and durability, so you can rest assured night after night.

Our materials are certified by OEKO-TEX® Standard 100, ECO-INSTITUT, EuroLATEX ECO, CertiPUR, and LGA, ensuring they are free from harmful substances, low in emissions, safe for sensitive users, and built to last. All Woosa Adjustable Bases carry the Singapore Safety Mark and meet international standards such as FCC and CE, giving you peace of mind in both safety and performance.

We use responsibly sourced and accredited fibres, including TENCEL™ by Lenzing and Egyptian Cotton certified by the Cotton Egypt Association, chosen for their purity, sustainability, and luxurious comfort.

When you choose Woosa, you are investing in more than materials and technology. You are investing in your well-being. Through innovation, research, and an unwavering commitment to quality, we are setting new standards in the sleep industry and empowering you to wake up healthier, happier, and more fulfilled every day.

Experience the transformative power of better sleep–and dreams–with us.

What does Woosa’s warranty cover?

Woosa’s warranty covers all Mattresses, Bases, and selected accessories, such as bed accessories and beddings, giving you peace of mind and restorative sleep with every purchase.

Designed to protect against manufacturing defects, our warranty ensures lasting comfort and quality so you can rest assured night after night. Read full details here.