FAQ

The Woosa mattress is designed to cater to most individuals, and formulated to respond to almost all sleeping positions.

The Woosa mattress is designed and tested in Singapore, and 100% made in Belgium.

The Woosa mattress is a full foam mattress, engineered from:

- 2 inches (4cm) of premium latex foam for that medium-firm level of comfort

- 2 inches (4cm) of premium memory foam that gently conforms and cradles you to sleep, providing greater comfort and pressure relieving support

- (5cm) inches of transitional high density PU (polyurethane) foam for deeper support and even weight distribution

- 4 (11cm) inches of robust, high density PU foam for the deepest level of support, offering greater resiliency, durability and eliminates motion transfer.

- The Woosa mattress is wrapped in a highly breathable, polyester blended fabric that wicks away those sweaty nights.

Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

The Woosa mattress is ready to use almost immediately after unpacking. However, it will take approximately an hour for the foams to be fully responsive. You will find that the mattress will get more comfortable the more you sleep on it, as it reacts to your body weight and heat.

The Woosa Pillow may have a mild scent upon unboxing which will dissipate within a few hours in a well-ventilated room. The Woosa pillow is certified free from any harmful VOCs or chemicals.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

The outer cover is not meant to be machine washed. We recommend spot cleaning any stains with a wet cloth.

Single - 91cm x 191cm x 32.5cm

Super Single - 107cm x 191cm x 32.5cm

Queen - 152cm x 191cm x 32.5cm

King - 183cm x 191cm x 32.5cm

Weight: 52kg/55kg/67kg/97kg

Your provided legs for the Adjustable Base are height adjustable with the following configurations: 14.5cm, 19.5cm, 27.5cm, 32.5cm from the ground.

The Woosa Adjustable base comes with a 5 year limited, on-site warranty against any mechanical defects. Read more about our warranty here.

The Woosa Adjustable Base can function with an evenly applied load of 270kg, inclusive of the weight of the mattress.

The beauty of an adjustable base is to elevate the mattress to your comfort level while you use it. For long-term durability reasons, we don’t recommend storing your mattress in the elevated position when it isn't actively in use. Instead, make sure it is entirely flat.

Regular: 65cm x 45cm x 15cm

Low Loft: 65cm x 45cm x 12.5cm

Contour: 67.5cm x 43.5cm x 14cm

Long: 134.5cm x 40cm x 15cm

The Woosa Cloud Foam is a modified combination of Memory Foam and High Resiliency Foam that possess all the qualities of the ideal pillow- soft and plush, supportive and breathable. The foam although dense, contains a unique cell structure that allows air to flow through freely, and the added elasticity to the foam also allows you to toss and turn with ease throughout the night. Throughout the process of development, the Woosa Cloud Foam has been rigorously tested and tweaked according to the sleeping preferences of Singaporeans.

Many pillows in the market all have their specific benefits, but each carry their own drawbacks. None came close to our idea of a perfect pillow. Memory foam pillows are supportive but sleeps hot, latex pillows are comfortable and resilient but lacks plush, down pillows are soft and plush but loses its shape and leaves a hole in the middle.

We wanted a pillow that perfectly balances all these positives without any of the negatives, and used what we learnt to develop the Woosa Cloud Foam.

The “new product smell” that some might encounter comes from fresh latex being packaged and shipped across the seas to your home. The smell, as with all our foams, are safe and certified free from any harmful chemicals. Placing the mattress in a well-ventilated room will help the smell dissipate within a day.

The unique adaptive properties of the Woosa Cloud Foam help make the Woosa Pillow suitable for all sleeping positions.

The fabric of the Woosa Pillow is sourced from Italy, while the rest of the pillow is made and assembled in Belgium. The Woosa Pillow is designed and tested in Singapore.

We do not recommend washing the inner foam material

We recommend washing the outer cover only when necessary. Hand wash with mild detergent and hang to dry. Avoid washing the cover too often to preserve the fabric’s quality.

Single: 140cm x 210cm Super Single: 160cm x 210cm Queen: 210cm x 210cm King: 240cm x 210cm

It is recommended to use the duvet with a cover. The Woosa Silk Duvet is designed to fit any standard Asian-sized duvet cover of the same dimensions listed above.

It is not recommended to wash The Woosa Silk Duvet as silk naturally repels dust, dirt, dust mites, moths, mildew and odours. Only sun cure it by placing it under the direct rays of the sun.

If you have any stains, spot clean and place under the sun to dry.

If you absolutely must wash the duvet, hand wash only with cool water and gentle soap, and hang flat to dry. Washing the duvet regularly causes the silk fibres to disintegrate quicker, affecting the intended properties of the filling and its durability.

Our duvet is made from 100% pure long strand Mulberry silk - no synthetic silk is used in the filling.

The Woosa Silk duvet is designed to be versatile and suitable for all seasons. Because of our natural silk filling, the duvet keeps you cool in the heat, and warm on chilly nights.

Our duvet is sourced and made responsibly in Suzhou, China - the Silk capital of the world.

Single: 91cm x 191cm x 35cm

Super Single: 107cm x 191cm x 35cm

Queen: 152cm x 191cm x 35cm

King: 183cm x 191cm x 35cm

The Mattress Protector and The Waterproof Mattress Protector both feature Polarwave fabric with a unique Air Cushion design, offering cooling and breathable properties. However, they differ in their level of protection. The Mattress Protector provides general protection, is hypoallergenic, and is designed for everyday use. The Waterproof Mattress Protector goes a step further with its double-layered, 100% waterproof construction. It features an additional waterproof layer that safeguards against spills, ensuring your mattress stays completely dry. This makes it ideal for those concerned about liquid accidents while still maintaining the comfort features of the regular protector.

• Wash at or below 60°
• Tumble dry at low temperature
• Do not iron
• Do not bleach
• Dry clean with any solvent except trichloroethylene

The mattress protector is neither hot nor noisy. Made with a specially formulated blend of high-performance yarns for an exceptionally soft and breathable protector that stays cool throughout the night–you won’t even notice it’s there.

Our unique Air Cushion design also ensures exceptional breathability and moisture-wicking capabilities, keeping you dry and comfortable⁠.

Starting from a single mission to redefine how people sleep, Woosa collaborates with renowned foam producers in Belgium and some of the best mattress craftsmen in Europe to craft our range of mattresses. We combine centuries-old Belgian manufacturing excellence with innovative design to cater to the specific needs of Singaporeans. As a prominent mattress shop, we've steadfastly committed to producing mattresses that resonate with the intricate preferences of our consumers. And our evolution to a trusted mattress manufacturer testifies to our competence in the industry.

A hallmark of our expertise is the development of premium Sonocore® latex, used alongside our proprietary Woosa Cloud Foam. Harnessing state-of-the-art foam production technologies like microwave technology, rather than the traditional "baking" process, Sonocore Latex achieves an optimal open-cell consistency. As a result, it not only surpasses conventional expectations, but also traditional Dunlop latex in terms of durability, comfort, and support, offering an extra thick, bouncy, and firm base that provides unrivalled spinal support. Moreover, we meticulously calibrate each layer to the correct thickness to prevent a "sagging" feel after long-term use. This ultra-durable latex, integral to all Woosa's mattresses, is also backed by a 10-year warranty for assured quality.

Moreover, Woosa's expertise extends beyond product development to consumer experience. With a mission to simplify the mattress shopping experience in Singapore, we at Woosa have taken strides to ensure that choosing the perfect sleep solution is as easy as it gets. As such, we've conceptualised the 'Sleep Lab' — a sanctuary where you can test our products in a relaxed, stress-free setting.

The Woosa Pillow comes in 3 sizes: Standard (65cm x 45cm x 15cm) - The standard size of the Woosa Pillow fits well on most beds and offers ample support for different sleeping positions. Whether you're a back or side sleeper, it provides proper alignment and support for your head, neck, and shoulders. Best suited with the Terra and the Original Mattress. Long (134.5cm x 40cm x 15cm) - The long size of the Woosa Pillow is specifically designed for those who prefer a more extended surface area or require additional support for their body alignment. Low (65cm x 45cm x 12.5cm) The Low Woosa Pillow is best suited for back sleepers, or side sleepers of smaller built. The Low offers better neck alignment and less upward tilt, preventing shoulder strains. The low pillow pairs perfectly with The Mysa and Original Mattresses.

Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

No problem. Give us a call or email us at support@woosa.sg and we’ll be happy to help.

In stock items can be delivered within 3 working days. Our bed bases typically have a lead time of *8-10 weeks from the order date. Delivery dates for “pre-order” or “out of stock” items are subjected to the item’s earliest restocking date.

Shipping is 100% Free for all Woosa products, provided it is lift accessible.

For areas with no lift access, our delivery team charges $10/level per bulky item. Some of products are flat packed into multiple bulky packages - please clarify with us on the stairs charges based on your order for your premises.

For eg. Adjustable Bundle: Adjustable Base (2 packages) + Mattress + Headboard + Sideframe = $50 of stairs charge / level.

For eg. Storage Base Bundle: Storage Base (4 packages) + Mattress = $50 of stairs charge / level

For eg. Storage Adjustable Base Bundle: Adjustable Base (2 packages) + Storage Base (4 packages) + Mattress= $70 of stairs charge / level

Our delivery slots are from Mondays-Saturdays, 10am-12pm, 12pm-3pm, 3pm-6pm, we do not do deliveries on Public Holidays and Sundays.

You are required to select your preferred or estimated delivery date and time for your items to be delivered, subject to the product’s earliest stock availability.

We offer mattress disposal services at an additional fee, depending on the size and accessibility of your mattress and base(i.e no lift access). Disposal services start from $30 for single/super single, $50 for Queen and $80 for King mattresses. Bedframe dismantling with disposal is chargeable at $100 across all sizes. Additional fees apply for non-lift accessible areas.

We can relocate your mattresses and/or adjustable base for a fee. Relocation for mattress and adjustable base sets start from $130 for single/super single, $150 for queen and $180 for king/split king. Please contact us for an accurate quote for the relocation of your bed.

Additional fees apply for non-lift accessible areas.

We can store your mattress and bed base orders for a maximum of 2 months from the selected delivery date. For orders exceeding the 2-month holding period, we will charge a storage fee of $30 per bulky item.

For example:

You placed an order for a Woosa Mattress, Adjustable Base with Headboard & Sideframes on the 1st of June 2024 for an estimated scheduled delivery on 25th September 2024. You may choose to take delivery of your order anytime from 25th September 2024 to 25th November 2024.

Delivery earlier than 25th September 2024 will be subjected to your product’s availability, as some products may require a lead time.

Should you require a delivery date later than 25th November, storage fees will be applied.

Storage fee breakdown for a typical adjustable base bundle:

Mattress: $30/month

Adjustable Base: $30/month

Headboard & Side frames: $30/month

Total: $90/month in storage fees.

We can help take the stress away from getting your bed on time.

WhatsApp us directly @ 98485822 or email us at support@woosa.sg and we’ll ensure you’ll never have to sleep on the floor.

All foam components used by Woosa, including the Woosa Cloud Foam, are Certi-purUS certified, which means all our foams are made without any harmful chemicals such as formaldehyde, ozone depleters and heavy metals. The Woosa Cloud Foam, latex, memory foam and fabric covers all have an added OEKO-TEX® Class 1 certification- adhering to Europe’s strictest standards safeguarding health, making all Woosa products safe for even babies and toddlers.

The Woosa Mattress and Woosa Pillow comes with a 10-year and 3-year limited warranty respectively. Please refer here for the full terms of our Limited Warranty.